MADE IN AUSTRALIA

Lifetime Guarantee

FREE SHIPPING ON ORDERS OVER $150 AUS-WIDE

MADE IN AUSTRALIA

Lifetime Guarantee

FREE SHIPPING ON ORDERS OVER $150 AUS-WIDE

FAQs

FAQ

EXTENDED CHRISTMAS RETURNS

If I want to return my item, how long do I have?

On the fence about your Christmas gifts? No worries, we've got your back! For all Christmas orders from December 1, 2023, we've extended our return period to January 15th. That's up to 45 days of risk free shopping! Enjoy!

Products

What are the origins of Metalbird?

The concept of Metalbird was born in New Zealand in 2009. It began as a street art project and 10 years later has morphed into a global art project with product sold throughout New Zealand, Australia, Europe, the UK and now North America.

What is a Metalbird made from?

Metalbirds are laser cut from 3mm Corten® steel with the exception of the Christmas Dove which is made out of powder-coated aluminium.

What is Corten steel?

A copper chromium alloy steel, our Premium Corten® Steel is weather resistant – it’s designed to quickly develop a patina, which then gives a layer of protection sealing in the steel and preserving it. It means that Metalbirds last for decades, with a patina that changes with the seasons. Corten® Steel is the steel you see use in high end exterior architecture. Once it develops a patina it looks beautiful for years.

Will my Metalbird rust?

A copper chromium alloy steel, our Premium Corten® Steel is weather resistant – it’s designed to quickly develop a patina, which then gives a layer of protection sealing in the steel and preserving it. It means that Metalbirds last for decades, with a patina that changes with the seasons. Corten® Steel is the steel you see use in high end exterior architecture. Once it develops a patina it looks beautiful for years.

Where are Metalbirds made?

It would be easier (and cheaper) to make our product in a far off, distant land. We’re happy to say that every one of our birds is mad right here in Australia.

Why does my Metalbird change colour?

Metalbirds are made from Premium Corten® Steel which is designed to develop a patina (or surface rust). This gives them long term protection against the elements, and a beautiful patina that shifts with the season.

Can you paint them?

Not really – Metalbirds are made from Premium Corten® Steel which is designed to weather naturally and not be painted. It doesn’t mean you can’t but we kind of like them the way they are and unless you do a wonderful job prepping the surface, the paint is likely to come off. If you really, really want to add color to them, then we recommend having them professionally powder coated.

Who designs the Metalbirds?

They have been designed as a collaboration between the Australian Metalbird team and the New Zealand Metalbird team – these designs are exclusive to Metalbird, The lead designer is Phil Walters who started this crazy dream over 10 years ago in New Zealand.

Do you do custom birds?

A lot of love, skill and time goes into the creation of one bird. All up, over a week’s work to get it just right. We’re a small team and at this stage, it just isn’t feasible for us to do small one-off projects – as much as we’d love to. If you have something larger in mind though, please get in touch by emailing info@metalbird.com.au">info@metalbird.com.au and we’ll see if we can help.

Will my Metalbird scare off real birds?

No while we’re not sure what goes through a real Magpie’s mind when it sees a Wedge-Tailed Eagle, however, judging from the thousands of photos we’ve seen, real birds love sitting on, or next to our art pieces.

Installing

How do I install a Metalbird?

The hard part is picking the perfect location where the bird can be seen and is ideally silhouetted against the clear sky or a light single colour… take your time, find the perfect spot and be the artist.
The easy part is installing it. Simply grab a hammer and tap, tap, tap it into a tree or post. If the wood is particularly hard, drill a hole a little smaller than the spike, and then hammer it in firmly making sure there is no movement in the bird.

Will the hammering of a Metalbird into a tree damage the tree?

While anything that breaks the bark of a tree provides an opportunity for infection, in 10 years of running this project around the world we have yet to hear of a single tree that has died as a result of one of our birds being nailed into it. Our original birds are a decade old and the trees are showing no long-term damage whatsoever.
The spike on our birds is driven firmly in with little room to allow infection. Over time the tree will seal off around where the bird has been installed to protect itself from disease.
We're not saying that it's not a potential issue. We're just saying that we don't believe it’s a big issue. Our birds look great installed into fences, posts, or even indoors! Choose a spot that feels right to you.

Ordering

How can I pay?

Visa, Mastercard, PayPal, Google Pay and Afterpay.

Can Metalbirds be sent as gifts?

Absolutely – in fact, over half of the birds we sell are gifts. Just tell us the name and postal address of the lucky person and we’ll and it to them in its own beautiful gift box. And no… we won’t put anything in the box showing how much it cost. This will be emailed to you.

What is your return policy?

To view our return policy, click here.

Shipping

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY BIRD?

We aim to process your order within 1-2 business days of receiving it Monday-Friday. Once your order has left our warehouse, you will receive an email with track and trace information for you to monitor your bird’s journey. Your order will be sent with Australia Post, where standard shipping takes 2-3 business days and express takes 1-2 business days. Please note, if you have placed your order on Friday after 2pm AEDT/AEST, your order will be shipped out on the following Monday.

WHO DO YOU SHIP WITH?

All our orders are shipping with Australia Post. You will be sent a tracking number when your order is sent to you so you can follow your Metalbird’s journey.

CAN I SHIP TO MULTIPLE ADDRESSES?

Yes, you can. You just have to place an order for each address separately. Shipping fees will apply for each order placed.

TRACKING YOUR SHIPMENT

To provide delivery instructions, request safe drop or change your delivery address, head to the tracking number provided and request this through Australia Post.

CHANGE OF ADDRESS

Once your order has left our warehouse, we are no longer able to change the address or make any other amendments. 

HOW MUCH DOES SHIPPING COST?

Sent by regular post, it typically takes 2-3 business days to most areas in Australia, but or more specific guidelines please visit the Australia Post website .

 

Metropolitan Melbourne

Regional Melbourne

Adelaide/Canberra/Sydney

Other Capital Cities

Regular Parcel Post

2 business days

3-4 business days

3-4 Business Days

5-6 Business Days

Express postage guarantees next day delivery to addresses located within the Express Post Network. Not sure if you qualify? More information can be found here on the Australia Post website by clicking here.

Shipping prices are as per the below table for regular sized birds (large bird prices may vary):

 

 1 bird

2-4 birds

5-8 birds

Regular ParcelPost

$10

$15

$20

Express Post

$20

$25

$50

If you are ordering from overseas, shipping costs can be found when checking out.

DO YOU INCLUDE ORDER INFORMATION IN THE SHIPMENT?

No way… you’d kill us if it was a present! All order information will be emailed to the address you give us when checking out. We don't put anything in the shipment in case it's a gift for someone!

HOW LONG DO YOU TAKE TO SHIP?

We aim to have orders placed before midday shipped the same day but almost always, they'll be shipped within two business days to ensure you receive your Metalbird promptly.

WHAT IF I AM NOT HOME WHEN MY ORDER ARRIVES?

Australia Post will leave you a card to call.

Gift Vouchers

CAN GIFT VOUCHERS BE RETURNED?

You have the right to cancel your Metalbird.com.au gift voucher at any time, provided that you have not used the gift voucher. In case of cancellation, Metalbird will refund the amount of the gift voucher to the original payment method used ordering, within 14 days of cancellation.

WHEN WILL MY GIFT VOUCHER EXPIRE?

Don’t you hate it when gift vouchers expire? Well great news Metalbird gift vouchers are valid forever and only expire once you’ve used them! Feel free to redeem at a time that works for you… or pass it on to your family or to your friends.

HOW DO I USE MY GIFT VOUCHER?

Metalbird gift vouchers work just as you’d expect to use any other form of payment. Add your items to cart and proceed to the check out to finalise your order payment. If you get carried away and buy more than what the voucher is valued for, simply top up the final amount with your credit card or Paypal.

CAN GIFT VOUCHERS BE USED IN CONJUNCTION WITH A DISCOUNT CODE?

Yes! Treat your balance as cash, gift vouchers are just another form of payment.

CAN A GIFT VOUCHER BE USED MORE THAN ONCE?

Yes, your gift voucher is valid until every cent of the balance runs out.

CAN A GIFT VOUCHER BE USED TO BUY ANOTHER GIFT VOUCHER?

Although we all love a gift that keeps on giving, unfortunately you can’t use a gift voucher to buy another gift voucher.

CAN MORE THAN ONE GIFT VOUCHER BE USED TOWARDS A PURCHASE?

Absolutely, you can redeem multiple gift vouchers on one purchase during checkout.

HOW DO I KNOW HOW MUCH IS ON MY GIFT VOUCHER?

We’re here to help, please email info@metalbird.com.au and we will confirm your available balance within 24 hours.

CAN A GIFT VOUCHER BE USED TO PAY FOR SHIPPING AND TAXES?

Certainly, gift vouchers are applied to the final order total which includes shipping and taxes.

CAN I APPLY A DISCOUNT CODE TO MY GIFT VOUCHER PURCHASE?

Realistically most discount codes cannot be applied to gift vouchers. The exception is a product specific discount code where the product is the gift voucher.

Stockists

HOW CAN I BECOME A STOCKIST?

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