Last updated: August 2025

Gift cards: a simple gesture with a few important details. Here’s what you need to know about buying, using, and managing a Metalbird gift card.

Buying a Gift Card

You can purchase digital gift cards directly from metalbird.com.au. Once payment is confirmed, the gift card will be sent via email to the address you provided at checkout — ready to forward, print, or surprise someone with a smile.

Using Your Gift Card

Gift cards:

• Can only be redeemed at metalbird.com.au

• Cannot be redeemed for cash (unless required by law)

• Cannot be used to purchase other gift cards

• Must be applied at checkout using the unique code

• Retain any unused balance for future use

If your total order exceeds the value of the gift card, you can pay the balance using any accepted payment method (Shopify Payments, PayPal, Afterpay).

Expiry

Good news — Metalbird Australia gift cards do not expire. You can use them when you like. No sneaky countdowns, no hidden traps.

Refunds for Purchases Made with Gift Cards

If you return an item purchased using a gift card:

• Your refund will go back onto the original gift card (or a new one, if needed)

• If you used both a gift card and another payment method, the refund will be applied to your other method first, and then the remainder to your gift card

Cancellations

Changed your mind? You can cancel an unused gift card within 14 days of purchase. Refunds will be processed to the original payment method within 14 days of cancellation confirmation.

Lost or Stolen Gift Cards

Treat gift cards like cash — we can’t replace them if they’re lost, stolen, or used without permission, unless:

• You have proof of purchase, and

• The card hasn’t already been redeemed

If that’s the case, contact us at info@metalbird.com.au and we’ll do our best to help.

Misuse or Suspicious Activity

We reserve the right to pause or cancel any gift card if we detect fraud, misuse, or suspicious behaviour. We’ll investigate first — and if something’s not right, we’ll take action.

Still Got Questions?

We’re here to help with anything gift card-related. Flick us a message at:

info@metalbird.com.au

Gift cards: the easiest way to say “I thought of you” — and the safest way to let someone choose their own damn bird.