Shipping & Returns - Metalbird Aust Pty Ltd

How much does shipping cost?

(What you pay, why it costs that, and where it goes)

We don’t mark up shipping. What you pay at checkout is what the courier charges us — sometimes a bit less, depending on the order. We’re not trying to profit on postage, just get your bird to you quickly and safely without surprises.

Flat Rate Shipping:

  • Australia-wide: $14.99 AUD per order

  • Northern Territory: $19.99 AUD

  • Free Standard Shipping on orders over $150 AUD (excluding NT).

International Shipping

We don't ship globally from Australia, but international shipping can be achieved from outside Australia. If you have friends and family overseas that you want to send the best gift they'll ever receive, please check out your local Metalbird site for regional bird designs:

If you have questions or something doesn’t look right at checkout, you can reach us through live chat, email us at info@metalbird.com.au, or leave a message via the "Digital Wingman" website chatbot. We’ll be happy to check it for you.

How long does shipping take?

We ship all orders with Australia Post, straight from our fulfilment nest in Melbourne. We aim to dispatch same-day if you order before 12 noon AEST, Monday to Friday.

Standard delivery times after dispatch:

  • Metro VIC, NSW, SA, QLD: 1–3 business days

  • Regional & WA, TAS: 3–6 business days

  • Northern Territory: 5–8 business days

You’ll get a tracking email as soon as it ships.

If it’s been more than 3 business days and you haven’t seen an update, check your spam folder — or reach out via live chat (if we’re online) or leave us a message through the "Digital Wingman" website chatbot.

We aim to deliver fast, but once the package is with the courier, final timing is out of our hands. Weather, peak season volume, or local disruptions can cause short delays.

Can I Return My Metalbird?

Yep, you can return your bird if it doesn’t suit. Here’s the deal:

Return Window

Returns accepted within 30 days of delivery.

Conditions

  • Bird must be unused and uninstalled

  • No signs of weathering, patina, or marks

  • Must be in original condition

How to Start a Return

Email info@metalbird.com.au with:

  • Your order number

  • A quick note saying you'd like to return

We’ll reply with instructions on where to send it.

Cost of Returns

  • You cover return shipping unless we made a mistake

  • We recommend tracked shipping for peace of mind

Returns are pretty rare around here — but when they happen, we handle them with care.

Can I Get a Refund?

Sure thing, as long as the return meets the conditions:

  • The bird is unused and uninstalled

  • It was delivered within the last 30 days

Once we receive and inspect your return, we’ll issue a refund to your original payment method.

What’s Not Refundable?

  • Shipping costs (unless we messed up)

  • Used birds, weathered birds, or items not in resale condition

Got a refund question? Just email info@metalbird.com.au.

Can I Exchange My Metalbird for a Different One?

Yes! Exchanges work just like returns.

Eligibility

  • Bird must be unused, uninstalled, and in original condition

  • Exchanges must be requested within 30 days of delivery

How to Request an Exchange

Email us at info@metalbird.com.au with your order number and the bird you'd like to exchange for. We’ll guide you through the next steps. Any price differential will of course need to be paid.

Exchange Shipping

  • You cover return shipping to us

  • We cover shipping the replacement back to you

Changed your mind? That’s totally fine — just make sure your original bird is still in mint condition and we’ll help you swap it for something that suits.