Last updated: August 2025

We’re here to get your bird to you – fast, safe, and without confusion. And if something’s not quite right? No worries. We’ll make it right.

Here’s everything you need to know about shipping and returns, in one handy perch.

SHIPPING – HOW WE GET YOUR BIRD TO YOU

We ship all orders with Australia Post, straight from our fulfilment nest in Melbourne. We aim to dispatch same-day if you order before 12 noon AEST, Monday to Friday.

Delivery Timeframes:

• Metro VIC, NSW, SA, QLD: 1–3 business days

• Regional & WA, TAS: 3–6 business days

• Northern Territory: 5–8 business days

You’ll get a tracking email once your bird flies the coop.

Flat Rate Shipping:

• Australia-wide: $14.99 AUD per order

• Northern Territory: $19.99 AUD

Free Standard Shipping on orders over $150 AUD (excluding NT).

INTERNATIONAL ORDERS

We only ship within Australia from this site. For international orders, please visit your local Metalbird site:

• New Zealand: metalbird.co.nz

• USA: metalbird.com

• Canada: metalbird.ca

• UK: metalbird.co.uk

• Netherlands: metalbird.nl

• France: metalbird.fr

• Europe (rest): metalbird.eu

We’re not responsible for duties, taxes or customs delays at your end, so please check your local import rules before you order from another region.

RETURNS & EXCHANGES – IF YOU'RE NOT 100% HAPPY

We want you to love your bird. If it’s not quite what you expected, here’s what to do:

Return & Exchange Policy:

• Contact us within 14 days of receiving your order: info@metalbird.com.au

• Return the item within 21 days of purchase

• Item must be unused and in original packaging, ready to perch in a new home

Who Pays What?

• You cover return shipping

• We cover the cost to send any exchanged item back to you

How It Works:

1. Email us with your order number and reason

2. Ship your bird to the address below

3. Include tracking info so we can watch for it

4. Once received, we’ll refund or exchange within 7 business days

Returns Address:
Metalbird Returns
c/- Supply Chain Fusion
39 Taras Avenue
Altona North, VIC 3025
Australia

DAMAGED OR LOST ORDERS

If your bird arrives damaged – or vanishes completely – let us know within 14 days of expected delivery. We’ll investigate and replace it where needed.

CHANGING YOUR ORDER

Need to cancel or fix an address? Contact us within 1 hour of placing your order. Once it’s packed and shipped, we can’t guarantee changes.

Still got questions? Flick us a message at info@metalbird.com.au

From our nest to yours – thanks for supporting local art that soars.