Privacy Policy - Metalbird Aust Pty Ltd

Last updated: August 2025

At Metalbird Australia Pty Ltd (“we”, “us”, “our”), we believe in transparency and trust. This Privacy Policy explains how we collect, use, and protect your personal information — and what your rights are.

This policy complies with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

1. Who We Are

Metalbird Australia Pty Ltd
Suite 302, 13/15 Wentworth Ave, Sydney, NSW 2000
Email: info@metalbird.com.au

2. What This Covers

This Privacy Policy applies to:

  • Our website: metalbird.com.au

  • Online transactions

  • Email/SMS marketing (via Klaviyo)

  • Advertising (Google, Facebook, Pinterest, AdRoll)

  • Payments (Shopify Payments, PayPal, Afterpay)

  • Social logins (Facebook, Google)

3. What We Collect & Where It Comes From

We collect data:

  • When you provide it directly (e.g. checkout, contact form)

  • Automatically via cookies and analytics

  • From third parties (e.g. ad networks, payment processors)

Types of data we collect:

  • Identity: name, email, phone, shipping/billing address

  • Transaction: order history, payment method (not full card details)

  • Technical: IP address, browser, device, site interactions

  • Marketing: email opens, ad clicks, opt-in preferences

  • Social: profile details if you use social login

We do not knowingly collect data from children under 15. If we learn that we have, we’ll delete it immediately.

4. Why We Collect It

We use your info to:

  • Process and deliver orders

  • Communicate about orders and offers (if opted in)

  • Provide support

  • Analyse and improve our services

  • Comply with legal obligations and prevent fraud

5. Cookies & Tracking

We use cookies and pixels to:

  • Remember your preferences and cart contents

  • Analyse traffic and user behaviour

  • Deliver relevant ads

You can control cookies in your browser or opt out of ads via:

  • Google Ad Settings

  • Facebook Ad Preferences

  • Pinterest

  • YourAdChoices

6. Who We Share It With

We don’t sell your data. We only share it with trusted partners who help us run the business:

  • Shopify (eCommerce & checkout)

  • Klaviyo (email & SMS)

  • PayPal, Afterpay, Shopify Payments (payment processing)

  • Australia Post (shipping)

  • Analytics/ad platforms (Google, Meta, Pinterest, AdRoll)

These providers are required to protect your information.

7. Access & Control of Your Data

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated information

  • Withdraw marketing consent at any time

  • Request deletion of your data (unless required to retain it by law)

To make a request, email us at info@metalbird.com.au.

8. Data Retention

We keep your data only as long as needed for:

  • Completing your order

  • Providing support

  • Legal or tax compliance

When no longer needed, we securely delete or anonymise it.

9. Security

We use SSL encryption, secure payment systems, and access controls to keep your info safe. While no system is perfect, we take data protection seriously.

10. Changes to This Policy

We may update this policy occasionally. Any changes will be posted here with a new “last updated” date. Significant changes will be highlighted via site banner or email.

Questions? Reach us at info@metalbird.com.au

Thanks for trusting us with your data — we’ll handle it with care, always.